Portfolio Partner Profile

Volunteers Of America National Services

Volunteers of America is a faith-based nonprofit organization that provides hundreds of services to disadvantaged communities, including housing assistance, healthcare, and housing. By working with veterans, seniors, homeless individuals, and those in risky situations, VOA aids across communities for a larger impact. Through hundreds of human service programs, including affordable housing and healthcare, Volunteers of America empowers 1.5 million people in over 400 communities in 46 states. As of 2018, VOA’s network of affordable housing facilities includes more than 460 properties in 42 states and Puerto Rico. Over 21,000 housing units in urban and rural communities serve the elderly, veterans, homeless, low-income families, and those with disabilities. Quality of life resident services include in-home health support, daycare programs, workforce development, addiction recovery, and other specialized comprehensive services to improve the social determinants of health.

Featured Impact Story

Rohan Diane-55

Impact Story

Resident of Parker Skyview: Rohan Campbell

A resident of Parker Skyview in Minneapolis, MN, Rohan Campbell exemplifies how residents and the VOANS team work together to make a home, even with the most challenging circumstances. Parker Skyview offers affordable, subsidized home healthcare for low-income adults 50 years and older.

Rohan is a native of Guyana, South America. He learned to play the guitar from Dr. Elizabeth Schlenker from Silverdale, PA who was a missionary at the time. Rohan later immigrated to the US and enjoyed his career as a securities investment analyst for Mutual of OMAHA, and Investment Banking Manager for Lutheran Brotherhood. He is a proud father of three girls and the grandfather of two granddaughters. He again has a home where he is comfortable, and his family knows he is safe.

Rohan came to VOANS with significant medical issues. With individualized care and compassion, the team at Parker Skyview helped Rohan get back to playing the guitar and enjoying his life again. Rohan highlights how simple questions such as, “is there anything you need?” to more complex task management of his medication and medical appointments, demonstrate VOANS’ commitment to residents and their healing and wellness. Daily check-ins by the VOANS team allow for needed adjustments. Rohan says he, “marvels at the attentiveness to my physical healing.” He describes how blessed he is and how he appreciates the team.

Impact Story

Bob Lachance, Command Sgt. Major - Army National Guard, Rhode Island

Bob Lachance

The first thing that strikes any onlooker is that Bob Lachance wears his uniform with pride and years of practice. Bob and his wife of 63 years, Milly, are a doting couple who are humble, yet proud, of their life together. They never planned to retire in Florida, but Rhode Island winters, friends, and Bob’s diagnosis of Alzheimer’s led them to Gulf Coast Village in Cape Coral, FL. Milly has peace of mind that Bob can safely walk to exercise class every morning and stay active while she stays busy and addresses her health.

Bob was active duty for three years during the Korean War and then spent his career with the National Guard. His time afforded him to utilize the GI Bill to earn his Associate Degree from the Community College of Rhode Island in 1978 when his oldest was a senior in high school and along side Milly, who earned her degree as well.

Bob is a lifelong singer whether at church, home, or for 20 years with the Cape Coral Barber Shop Singers. In fact, singing has helped him during the challenges presented by Alzheimer’s. He joined the Alzheimer’s Intermezzo Choir, in Ft. Myers. The group helps those affected by dementia stay connected to music and to one another.

Impact Story

Friendship sunny side up...like a good breakfast


Friendship comes in all shapes, sizes, and where and when we least expect it. Noreen, a decade long resident of Nort Park Plaza in suburban Minneapolis and her Home Health Aide, Latoshata Bibbs affectionately known to most as “Pumpkin”, have forged a bond you typically witness in a good movie. They met because Noreen receives services through Volunteers Of America National Services' (VOANS) comprehensive home care which can include medication management, complex medical care, and non-medical tasks such as bathing assistance, and transferring from one location to another. Noreen is 94 years old and a former educator. She continues to live in her home with the support and love from people like Pumpkin. Due to Noreen’s food sensitivities, she does not utilize the meal plan. Enter Pumpkin...Two years ago Pumpkin started working at VOANS. As their relationship evolved, Pumpkin realized Noreen needed help with breakfast and started what is now a daily ritual of making breakfast for her friend. Noreen likes her oatmeal with brown sugar, diced apples, butter and milk. Other staff have attempted the culinary responsibilities, but according to Noreen, “they just don’t seem to know how to make it as good as Pumpkin.” Her other Pumpkin favorite is two cups of coffee, apple juice, pancakes and eggs, sunny side up.

Pumpkin attends medical appointments with Noreen. Pumpkin tells a story with a laugh, “she feels like my grandmother, so I am protective. When I take her to the dentist, sometimes I have to leave the room. I feel like they shouldn’t ‘dig’ in her mouth like that.” Noreen smiles fondly and counters with “Pumpkin always peeks her head into the room when I am in the in the dentist chair to ask if I am okay. Pumpkin is my friend.”

Noreen shares she suffers from Fibromyalgia and has adopted a mantra to start the day. Each morning Noreen begins the day by naming all of the things for which she is grateful. This includes why she is grateful for the home health service and that she looks for things to appreciate in people. “Sally is such a good boss, she selects good people to work for her. She’s fair, thoughtful, she listens well. Pumpkin is always cheerful, willing to listen to me and solves my problems when she can. She tells me little things about herself, so I know she’s real. All the staff are wonderful, Pumpkin is the star. I would recommend this program. People go through lots of things and they need the support. When I’m in pain, they can tell and they’re patient.”

Two cups of Pumpkin’s coffee seems like the perfect way to start the day and a friendship.

Impact Story

Volunteers of America Southeast Louisiana


When Andrew was diagnosed with Asperger’s syndrome at age eight, people told his mom, Cindy, to “get him on the list” for an attendant to provide after-school care. Cindy chose a program through Volunteers of America Southeast Louisiana, a national faith-based organization. Even so, it was eight years before they were matched with Christy, Andrew’s personal attendant. In the meantime, Andrew’s family did their best to shelter him from life’s hardships. “I worried about him,” Cindy says. “I tended to hover a lot.” Christy saw the problem right away. “Andrew wouldn’t take a step without his mother’s permission,” she remembers. “You have to let him fail,” she told the family. “It’s the only way he’s going to learn. To be able to do things on his own.” Things began to change. Andrew would come home from school, get a snack and start on his homework. He saw that Christy really was there for him. She wouldn’t do his papers for him. But she showed him how to get organized and coached him on how to deal with frustration and difficulties. “She understood autism,” Andrew says. “It turned out she was really nice.” One step at a time, Andrew gained independence. He graduated high school and entered community college. Andrew moved into his own apartment above the family’s garage and is now working toward an associate’s degree in video game design.

Impact Story

Volunteers of America Michigan


Christine Rowsey didn’t know how she would go on. The last three years had been hard, some of the hardest in her life, but she’d at least felt as if she was making progress toward her goal of becoming a nurse. Then she was laid off from her job as a financial risk analyst and perhaps most devastating for a native Detroiter, her car was repossessed. Christine then discovered the Volunteers of America Michigan’s “Cars Helping People” lot in Pontiac, where donated vehicles are available at fair prices for those in need, and she worked out a reasonable payment plan. There was no way she would have been able to take her classes without her own car. The Volunteers of America program made it all possible. Christine enrolled in Oakland University’s one-year licensed practical nursing (LPN) program. She took out loans and worried about how she would repay them. That’s when Christine found out about another Volunteers of America Michigan program, the Health Profession Opportunity Grants. She applied and was accepted. Christine was also able to link up with Rene DeLoach, a health profession employment specialist for Volunteers of America, who guided her and gave her support while she completed her coursework, earned her license and applied for jobs. “Nursing school was the hardest thing I’ve ever done, and Volunteers of America helped me through it,” Christine said. “They helped me rewrite my life, the way I wanted it to be written.”

Impact Story

Volunteers of America Greater Baton Rouge


The reference desk staff at Baton Rouge, Louisiana’s public libraries pride themselves on answering their patrons’ questions. Then came the catastrophic flooding of 2016. Suddenly the questions became more urgent. Some visitors needed much more than what the library’s reference sources could give them. They needed someone who could spend more time with them, counsel them on whom to call for assistance and what documents and information they’d need. The library turned to Volunteers of America Greater Baton Rouge (VOAGBR), a faith-based nonprofit it had worked with in the past. At VOAGBR, they’re all about addressing the very concerns people were asking about—assistance with affordable housing, a drop-in center for the homeless, therapists who work with families in crisis, programs for seniors and veterans. A 90-day pilot program was launched in the spring of 2017. Three evenings a week, VOAGBR would send caseworkers to three library branches. In its first six months at the library branches, Volunteers of America Greater Baton Rouge helped 248 people it might not have otherwise reached. The pilot program was so successful that it was renewed for an entire year. There are a lot of books in Baton Rouge’s libraries—full of information, guidance, wisdom and entertainment—but the help that Volunteers of America Greater Baton Rouge offers might be the most impactful service available there.

Impact Story

Sleepy Eye Care Center


This very happy resident is showing off her nails that a friend and fellow resident painted for her as a first manicure post COVID at Sleepy Eye Care Center in Sleepy Eye, MN.

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Sectors and Topics:

Affordable Housing
Community Development


North America


United States

US States:

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, District of Columbia

First Year of Investment: